Pohanka Volkswagen Of Salisbury dealership customer reviews
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At Pohanka Volkswagen Of Salisbury customer satisfaction is our No.1 priority. Here we go above and beyond to ensure that our customers experience the very best at our dealership. Learn about how that translates into our straightforward shopping process here.
This place gets an A+ all they way around. Their staff is incredibly friendly and competent. Kim was my service advisor and I can't say enough about how great she was. She is truly an ambassador for Pohanka. I brought my car for a seat belt repair and they told me it was covered under warran...ty so they knew up front this was not a money-making repair but they treated me great. In fact after realizing it would take longer than expected, they put me in a loaner at no charge. The repair ended up needing additional parts that they covered. I didn't even buy my vehicle from them and I felt like they delivered over and above anything I expected at every turn. I will be back and in fact when I am ready to purchase my next Honda, it will be from them.Show more
Rick R., Selbyville, DE
24 Oct 2013
Two favorite words.... Under warranty.
Was in and out for service. I don't know what was involved, but it seemed a little long to locate and change a bad tire. That aside, the staff was amazingly polite and helpful.
I bought my Honda used from another dealer with an error code. While ...in the shop they were able to print up a history of my car and tell me the exact dates of my factory warranty. Turned out the error I was there to fix was the fault of a previous owner, but they fixed it for free any way.Show more
Gary C., Ocean City, MD
10 Jan 2012
A few days ago, I was at wits end and very upset about the cost of the part and labor for my 2005 Honda that required a new Torque Converter in the transmission. Today I am feeling a little better since the Torque Converter was out of warranty and the charged was estimated at $1760.00 initially. The... new Service Manager, Eddie Parish, took my original complaint and personally verified the mechanical issue. He also contacted the District Rep that day and they authorized a much lower charge. The attention to my problem by the Service Manager and his team was superior. Every step of the way, including through the day I brought the car in for the work,the service department bent over backward and treated my like I owned the place. The attention to detail, the quick and courteous response, and the action that was taken by everyone made the difficult situation much more palatable. They even loaned me a shuttle van to use since the work was going to take most of the day. Their customer service has changed my mind about this dealership anyway and they will see me again. Five Stars to Salisbury Pohanka Honda.Show more
Janeen D., Denver, CO
02 Apr 2010
Down to earth, friendly, professional, and helpful customer service people!
Their technicians will assess what your car needs now, and what it will need later, so you know when to expect a larger service bill. They are also wonderful at gauging when your car will be ready to pick up after ...it has been serviced.
The service manager who assisted me pointed out a small gash in my tire to keep an eye on, but does not seem to need replacing, which was great news since it still has about 20K left to go.
I also needed a new windshield and Honda drove my car to neighboring Delmarva Auto Glass, and brought it back to Honda so I could pick it up in the afternoon.
Quality people and service!! Definitely trust them with your Honda!Show more