Service Department

Our Location

Pohanka Volkswagen of Salisbury
1922 N Salisbury Blvd.
Salisbury, MD 21801

Service: (443) 210-3550
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Meet Our Service Staff

Service Manager Jason Manuel
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Service Manager
Jason Manuel
Service Advisor Jamar  Brown
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410-548-3400 x 53914
Service Advisor
Jamar Brown
Service Advisor Chase Farlow
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Service Advisor
Chase Farlow
Service Advisor Chris  Mumford
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410-777-9084 x 66333
Service Advisor
Chris Mumford

Contact Information

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Pohanka Volkswagon was amazing! I had a recall and they handled it quickly and professionally! I love the shuttle that took me to Panera so I could work and have lunch while I waited! They picked me up when my car was finished!

- Kim Shreeve

Midway on our 3 hour trip to Ocean City our Tiguan began shaking when accelerating. We called Pohanka Volkswagen and spoke with Jason. He told us to come right in. Driving slowly, we arrived and Jason thought he might know the problem. He got us right in and after diagnostics they fixed the...

- Wayne E Courtney

I was welcomed by Jamar Brown, very pleasant. He got my information and then showed me the waiting room and I could help myself to a beverage. He was very attentive to everyone that was waiting for their vehicles and keeping us informed of the status of our vehicles. A+ customer service!

- Kim Daly

Multiple car services performed due to inoperative roof on 2015 EOS. Repaired front and rear hood latches due to rust. Repaired leaky head gasket. 70 K service. Intake manifold problem diagnosed and Repaired. Kept for several days but was informed each day of status. Informative videos by the...

- Larry Coffey

Easiest deal ever made. Joshua (sales) and Sam (finance) made our purchase smooth sailing. Very happy!

- Rochelle Sollenberger

Needed a recall addressed along with a couple other issues... the service department handled the work professionally, their communication was great, they provided video of the diagnosis. They were friendly and very helpful with providing info on questions I had.

- Nicole Wickham

Our rep Liz is a rock star. Knowledgeable , helpful, friendly, patient and no pressure to buy on our first visit. Once we decided that the vehicle we had selected was the best choice, she worked with us to get the best price that fit our budget. All the staff was a pleasure to deal with. I highly...

- Dennis Dunn

Had a great experience went there looking for a family car and left with the 2024 Atlas! We are super grateful for all the help!

- Lauren Spies

I went to Pohanka just to visit a friend working there since I was in town. Had no intentions of trading my vehicle at this time but conversation quickly turned into what kind of vehicle do I want to look at. Later that evening I left driving a 2023 Volkswagen Tiguan. Thank you Sherrie Haynes for...

- Roschelle DeVaux

Pohanka VW did an excellent job getting my husband and I into a new vehicle with a lower payment, and even helped us get the best deal for our trade. We are so pleased. We have bought 6 vehicles from Pohanka over the last 10 years and he was the most efficient salesperson thus far! Aside from his...

- Kayla Wallace

Elizabeth and Hunter were fantastic in arranging a great price for our wonderful car. The process was super easy from beginning to end. Buy with absolute confidence from this dealership. I know you will not be disappointed in the honesty of all involved in buying a great car at a fair price. I live...

- Pete

My entire purchase experience here was great. I was taken care of via the online process, and when I showed up in person to complete the deal there were no surprises. I have had to deal with the dealership several times due to my home State taking awhile to process the newer tag, and each time Sam...

- A B

keith moorer was great to work with. he was not pushy ! thank you. the finance guy max riley was great too ! overall great experience! I love volkswagen !!❤️

- Deborah Gough

Great team and professional experience

- Georgia Perdue

Great team that works together to help you know the vehicle and the car buying process! Hats off to Lizzy, Hunter, Max and Sam for making it a great experience in finding the right car with the features we wanted.

- Tracy Harris

Check engine light came on, called vw service. They said come, and three hours later it was fixed, and I was on my way with a cleaner car, Thanks Jamar.

- Anthony PAONE

The employees of Pohanka were very kind and helpful. They offered a shuttle service to take me to a local store to spend my time while I waited for my spare key to be programmed.

- Katie Pritchett

The service is excellent, and the staff is phenomenal. Jamar is my favorite!!!!

- Beverly Misuna

Great service, amazing team, always on top of everything!

- Ivaylo Angelov Realtor

I absolutely love this dealership. They are super clean, state of the art materials, and usually very quick for things like oil changes! I got there today at 7:00 AM and I left around 9:30. My only issue with this place today was that the mechanic did not communicate to my service writer that my...

- LYNN SEMLOH
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Your Service Sanctuary

Keeping your Volkswagen running like a dream is a breeze when you visit Pohanka Volkswagen of Salisbury’s service department.

Owning a car is incredible, but it also comes with some responsibility. Regular check-ups and repairs are essential to keeping your VW cruising smoothly for miles to come. Proper maintenance will extend the life of your car and give you peace of mind on every adventure.

Here at Pohanka VW of Salisbury, we're passionate about providing top-notch service whether you purchased your vehicle from us or not. Our dedicated team of specialists in our service department is here to keep your car in tip-top shape. Come to us for all of your service and repair needs.

The Volkswagen Whisperers

As your go-to service department, we pride ourselves on delivering exceptional car care. Our certified technicians are more than just mechanics - they're VW wizards. They use state-of-the-art tools and genuine OEM parts to give your car the care it deserves. Whether it's a quick oil change or a more involved repair, our team is equipped to handle any situation.

We offer competitive prices, service specials to keep things affordable, and flexible financing options to fit your budget. We want to build a lasting relationship with you based on trust, value, and open communication. After all, your satisfaction is our ultimate goal on every visit.

Convenience and Savings

We know life can get hectic. That's why we've made our service process as convenient as possible. We offer extended hours, quick turnaround times, and a comfortable customer lounge with free Wi-Fi to keep you connected while you wait. Plus, you can easily schedule your service appointment online through our user-friendly website. With Pohanka VW of Salisbury, giving your ride the care it deserves has never been easier. That includes getting the lowest prices on OEM parts and accessories. Give us a call to find the components you need, and we’ll have them ready for you.

Keeping Your VW Happy

Our Volkswagen-certified technicians are committed to giving your car the best possible care, from routine check-ups to more complex repairs. We prioritize precision and care, ensuring your Volkswagen performs flawlessly every time you hit the road. Ask about our extended warranties and service contracts to ease your mind on the road.

Your Volkswagen Service Department for Every Mile

At Pohanka VW of Salisbury, we're your partners in keeping your VW happy and healthy. From our skilled technicians to our valuable service offers and dedication to your satisfaction, we're here to keep you rolling with confidence. That’s why people keep coming back year after year. Swing by and experience the Pohanka VW difference, where every service visit gets you back on the road feeling good and enjoying the ride.